If Air-Touch stops working when your Apple Watch screen is black or dimmed, and turns back on once the screen turns back on, this may be due to having too many applications running in the background on your Apple Watch.
To resolve your issue please try removing apps running in the background of your Apple Watch.
To remove apps from your Apple Watch Dock:
- Press the side button to open the Dock.
- Go to an app, then swipe left.
- Tap the remove button
After doing so, try using Air-Touch once again while the Apple Watch screen is off.
For more information on closing apps running on your Apple Watch please click here.
If this did not resolve your issue, please contact us at email@example.com